Shipping & Delivery
Yes, we ship our products all over the world. Take a look at the full list of eligible countries for shipping located on our checkout page. Shipping rate for international orders is $19.99
Our team at Knight Owl Labs works tirelessly everyday to make sure you receive your orders as soon as possible. Printing and packaging process requires less than 7 business days to complete AFTER proof confirmation especially for custom orders. Delivery time varies according to the carriers and customer's location
Knight Owl Labs offers free standard shipping for all orders from $49.99. Express shipping is available for $17.99. Shipping rate for for international orders is $19.99. Take a look at the full list of eligible countries for international shipping on our check out page.
We will notify you via email when your order is ready to be shipped and when it has been picked up by our shipping carrier.
We use the following carriers USPS, UPS and FedEx and will choose the fastest service for you. Standard Shipping should take 5-10 business days to to deliver your package. Express (2-Day) shipping is also available at Check out.
If you need to modify your shipping or delivery information after your order has been placed. Please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.
Ordering & Payment
If you need to adjust or cancel your order, please contact us within 24 hours of purchase. Please note that we will not be able to amend or cancel orders with 'in-progress' status.
Knight Owl Labs accepts the following forms of payment for online purchases: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL. When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
Return & Refund
We are committed to our customers and want you to be satisfied with our products! In the event that the item arrives to you damaged, missing, or incorrect due to a mistake on our part, please send a photo to our Customer Service team in 7 days of delivery date.
Due to the diversity and highly customizable nature of our products, we do not pre-print or inventory any stock, so every unit is printed-on-demand and made custom to order. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of accessory for another, so we cannot provide refunds, credits, or replacements except in the event of damage prior to the product arriving.
Our GPU backplates are made with high quality acrylic and will not effect your PC cooling performance in the slightest way! We can also do custom ventilation cut-outs upon request for stylistic purposes and not cutting off circulation of the GPU.
To prevent sag for your GPU, you will need a GPU Support Bracket to help reinforce it. Check out our GPU Support Bracket offers here
The magnetic version of the backplates provides a safer and easier way of installing it if you do not want to change anything on your GPU. With the magnets provided, you will not be required to remove or replace any screws at all.
The screw version of the backplate provides a more secure way of installing it as the backplate will never slide or move, even during transportation.
To create your Knight Owl Labs account, click on the icon located on the top right of the website. Follow the link to Sign-Up for an Account and you will then be prompted to fill out the information required such as first name, last name, email, and password.
You can reset your Knight Owl Labs account by choosing the Forgot Password link located under the login section. An email with instruction to reset your password will be sent to the email you used to create the account.
Subscribe to receive Knight Owl Labs emails with the latest collection launches, news, and more. You can opt-in the Newsletter subscription option while creating your Knight Owl Labs account or type your email address in the Subscribe to Newsletter section located on the right bottom of our website
Unsubscribe to be removed from our mailing list.
Promotions & Vouchers
To redeem a discount code or promo code, follow these steps to learn how to apply a code to your order:
1. Once you are ready to confirm and purchase, head over to your Shopping Cart.
2. Click the "Enter a Coupon" link and provide the code in the empty field.
3. Click "Apply"
4. From there you can finalize your payment details and proceed to check-out via one of our accepted payment options.
The total will automatically update once you hit the "Apply" button
If we still haven't answered your question, please Contact Us and we will get back to you as soon as possible.